DO NOT USE THE MOOVR PH APP AND SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

Last updated: April 20, 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using any of Moovr PH’s Services (defined below).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

Failure to comply may result in indemnity, civil action, and/or permanent termination of your account and use of our Services.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Moovr PH’s Services are composed of the following elements:

  • Moovr PH’s moovr.ph website and mobile application (the “Platform”)
  • Moovr PH’s bicycles and e-scooters (“Personal Mobility Devices” or “PMD”)
  • Bicycle and e-scooter stations and associated street treatments like wheel stops, flexible delineators, kiosks, and pavement markings (“Stations”)
  • Separate stands that allow the docking of Personal Mobility Devices (“Docks”); and
  • All related equipment, personnel, and information

Age Restriction: You are 18 years of age or older. If you falsify or misrepresent Your age, whether unintentionally or intentionally, You accept full responsibility for any and all damages, demands, consequences, causes of action, losses, injuries, court and litigation costs, attorney’s fees, penalties, fines, legal actions of any kind, judgments, expenditures of any type or nature whatsoever related to such misrepresentations.

Payment Method Requirement: You agree that Moovr PH may require You to maintain a valid debit or credit card on file at all times. Failure to maintain a valid payment method may result in suspension or termination of Your Account.

One Device Per Account: Each Moovr PH account is allowed to unlock and rent only one (1) Personal Mobility Device at a time. You must end your current Trip before renting another device.

Riding Competency: You confirm Your experience, familiarity, and competency in the operation of our PMDs, and that You are physically and mentally fit to ride them. You are solely responsible for any injury or damages resulting from improper or unsafe operation of our PMDs.

Sobriety: You agree not to operate a PMD while under the influence of drugs or alcohol and/or impaired with an alcohol level above what is legally permissible under local laws. You assume all risks and liabilities resulting from any and all use or attempted use of a PMD while impaired.

Helmet Safety: It is Your sole responsibility to use a helmet when using a PMD to avoid serious bodily injuries or death in the event of an accident. You agree that Moovr PH and all its agents, directors, officers, shareholders, successors, assigns, subsidiaries, parent organizations and affiliates shall not be liable or responsible for any damages or injuries caused by or relating to You failing to wear a properly fitted and/or fastened helmet.

Inspection Before Use: You agree to carefully inspect the PMD before riding it and shall, while within 15 feet of the place of rental, test the PMD’s operating components (such as brakes, tires, handlebars, etc.). You agree that, prior to operating the PMD, You will notify Moovr PH if there appear to be any issues with the PMD. You are restricted from renting a PMD that has visible defects or damage that could prevent You from safely using it.

Discontinuing Use: You agree to discontinue use of the PMD immediately and return it to a Station if it, or any component of it, should become defective or malfunction while riding it. You agree to notify Moovr PH customer service, who may, at its sole discretion, issue You another PMD or provide any other related services.

Riding Restriction in Adverse Weather Conditions: You agree not to operate our PMDs during heavy rains, lightning storms, or other adverse weather conditions.

Compliance with Local Laws: You agree to comply with applicable local, city, barangay rules, regulations, codes and laws that relate to the safe operation of a bicycle and/or e-scooter. You certify your familiarity with such prior to riding or operating our PMDs.

Misuse of PMDs: You agree not to use the PMD for racing, tricks, jumping, stunt riding, and/or off-road riding. You further agree not to use the PMD for any commercial or hire purposes. You shall not ride the PMD on unpaved roads, through puddles or water, or any other uses/places prohibited by law. You agree not to tow, pull, carry or push any person or object with the PMD.

Property Rights: PMDs shall remain the exclusive property of Moovr PH at all times. You agree not to remove or modify any accessories, parts, or components of the PMD.

Restriction on Third Party Users: You shall not permit others to ride upon or use the PMD in any capacity whatsoever. You shall not allow anyone else upon any part of the PMD at all times.

PMD Front Basket, Mobile Phone Holder Restrictions: You agree that you will not use the PMD baskets for any purpose other than carrying small and light items. You agree not to overfill the basket. You agree that use of phone holder is at your own risk, and Moovr PH is not responsible for damage or loss to any items carried or left in the PMD baskets and/or mobile phone holders.

Reporting of Accidents or Incidents of Theft, Loss, and Damage of PMD to Authorities: You agree to contact Moovr PH and local Police immediately in the event of theft of the PMD or an accident during Your use. A police report should be obtained and provided to Moovr PH upon request within 5 business days of the incident.

Liability in the Event of Theft or Loss of PMD: You shall be liable and responsible for any costs, claims, judgments, demands, damages, injuries, expenses, penalties, expenditures of any nature, causes of action, losses, attorney’s fees, and court costs of any kind relating to a stolen, lost or damaged PMD. Moovr PH may charge PHP 75,000 per device plus all applicable recovery, legal, and collection fees.

Responsibility for Damage to PMD or Other Property: You expressly agree to return the PMD in the same condition as received. You are liable for damages caused by improper use or abuse of the PMD.

Responsibility for Negative Balances: You agree to immediately settle any negative balances. Failure to do so may lead to suspension of Your account, delinquency fees, reporting to authorities, and additional legal action.

Returning PMDs to Proper Stations: You agree to promptly return the PMD to a designated Moovr PH Station at the end of each rental period, or incur additional charges.

Right to Terminate if Terms Change: If You do not agree with any changes to these Terms, You have the right to terminate Your Account by notifying Moovr PH before the changes take effect. Continued use after changes are posted constitutes acceptance of the new Terms.

YOUR AGREEMENT TO THESE TERMS AND CONDITIONS

I, the Rider, certify that I am 18 years of age or older, and that I have read, understood, and agreed to the above Agreement.