DO NOT USE THE MOOVR PH APP AND SERVICES IF YOU DO NOT AGREE TO THESE TERMS.

Last updated: April 20, 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using any of Moovr PH’s Services (defined below).

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of the Terms then You may not access the Service.

Moovr PH’s Services are composed of the following elements:

  • Moovr PH’s moovr.ph website and mobile application (the “Platform”)
  • Moovr PH’s bicycles and e-scooters (“Personal Mobility Devices” or “PMD”)
  • Bicycle and e-scooter stations and associated street treatments like wheel stops, flexible delineators, kiosks, and pavement markings (“Stations”)
  • Designated areas that allow the parking of Personal Mobility Devices (“Hubs”); and
  • All related equipment, personnel, and information
I. On User Accounts
  • Age Restriction: You must be 18 or older to register for a Moovr PH Account. If You falsify or misrepresent Your age, whether unintentionally or intentionally, You accept full responsibility for any damages, demands, consequences, causes of action, losses, injuries, court and litigation costs, attorney’s fees, penalties, fines, legal actions of any kind, judgments, expenditures of any type or nature whatsoever related to such misrepresentations.
  • Personal Information: By registering an account You agree to submit to Moovr PH personal information like Your name, email, and mobile phone number, which will be held and processed in accordance with our Privacy Policy.
  • Accurate Information: In accepting these Terms, You agree to submit and maintain accurate, complete, and up-to-date information in Your Moovr PH Account. Failure to do so may result in Moovr PH’s termination of Your access to the Services.
  • Proof of Identity: You agree to provide proof of identity to access the Services at Moovr PH’s request. Failure or refusal to do so may result in You being denied access to the Services.
  • Account Secrecy: You are responsible for maintaining the security and secrecy of Your Moovr PH Account and Password at all times.
  • Restrictions on Third-Party Use: You agree to prohibit third parties from using Your Account nor assign nor otherwise transfer Your Account to any other person or entity to access or use the Services.
  • Single Accounts Only: You may only register for one Moovr PH Account, unless permitted by Moovr PH.
  • Right to Refuse or Terminate Accounts: Moovr PH reserves the right, at its sole discretion, to refuse the registration of a User Account or suspend or terminate a User Account, including for activities such as copyright infringement, spamming, or general misuse and abuse of devices, platform, employees, services, or third-party platforms linked to our Services.
  • Receiving Announcements: By creating an Account, You agree to receive information from Moovr PH via text message (SMS), email, or push notifications to facilitate the use of the Services. You have the right to opt-out but acknowledge that this may impact Your use of the Services.
  • Payment Method Requirement: You agree that Moovr PH may require You to have a valid payment method, such as a debit or credit card, on file at all times to continue accessing or using the Services. Failure to maintain a valid payment method may result in suspension or termination of Your Account.
II. On Charges and Payment Methods
  • Charging Period: You are aware that Moovr PH’s charging period starts once the PMD is unlocked via QR code, and ends once the PMD is locked at the proper Hub, and “End Ride” has been prompted together with a Parking Photo submitted via mobile app. This will constitute one Trip.
  • PMD Reservations: You are aware that Moovr PH’s charging period starts once the PMD is reserved, after you have confirmed your reservation on the app. Reservation fees have the same rates as prevailing rental rates and Moovr PH is not liable for your failure to use the reserved PMD or for any cancellations made by you. Reservation fees are non-refundable.
  • Rates: You agree to be charged for each Trip according to Moovr PH’s current rates and price list, which can be found when clicking on a PMD icon in the app, and may change without prior notice.
  • Accepted Modes of Payment: You agree to pay for charges through our accepted modes of payment: (a) Visa; (b) Mastercard; and (c) GCash. Payments made and credited to your Moovr PH wallet are non-refundable and non-transferable.
  • Right to Amend these Terms: Moovr PH reserves the right to amend these Terms including the charges at any time but, where practicable, will use all reasonable endeavors to provide You with prior notification of any such amendments.
  • Determining Rates: Charging period and any charges imposed, including charges for lost, stolen or damaged bicycles, will be determined by Moovr PH using the data recorded on its systems which shall be proof of the period of use. If you wish to dispute the charges, you must contact Moovr PH within 90 days of when the charge was made.
  • Furnishing Account with Sufficient Funds: You agree to furnish your Account with sufficient funds before accessing our PMDs. The charges will be recovered from your Account at the end of each Trip. If sufficient funds are unavailable in your Account, the outstanding sums will be debited when funds are next added to your Account. You agree to fund your account when you incur a negative balance, even when the prevailing minimum top-up amount (PHP 300) in the Moovr PH app exceeds your negative balance. You will be unable to start a new Trip until sufficient funds are available. Unpaid balances may be reported to authorities for Theft of Services and may be subject to delinquency fees and/or account termination. Moovr PH may require a debit or credit card on file to recover unpaid balances.
  • Minimum Required Balance: You agree that you must maintain a minimum balance in your Account equal to two (2) billing cycles in order to access the Services.
  • Charges for Illegal Parking, Damages, Theft, or Other Incidents: Devices parked more than two (2) meters away from a Moovr sign are considered Illegally Parked and your account will be charged a minimum of PHP 1,000 for illegal parking. You shall be liable for any costs, claims, damages, injuries, penalties, expenditures, causes of action, losses, attorney’s fees, and court costs of any kind relating to a stolen, lost, or damaged PMD. Moovr PH may charge PHP 75,000 per device plus all applicable recovery, legal, and collection fees.
  • Payment of Outstanding Charges: You agree to pay any outstanding charges for Trips upon the termination of Your Account.
  • Promotional Codes: Moovr PH may create and offer Promotional Codes that may be redeemed for Account credit or other features or benefits related to the Services, subject to specific terms. Promo Codes and Promo Credit have no cash value and may be withdrawn or disabled at any time for any reason without liability.
III. On Accessing Personal Mobility Devices
  • QR Code Locks: You acknowledge that to unlock and access our PMDs, you must scan the QR code on the lock. You shall not use force or any other method to open the lock. You will be liable for any damages you inflict on these locks.
  • Proper Technology to Access Services: You are responsible for obtaining the data network access necessary to use the Services. You shall be responsible for your mobile network’s rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications. Moovr PH does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices, and the Services may be subject to malfunctions and delays inherent in Internet use.
  • Rider Agreement: By accepting these Terms, you also accept all the rules and conditions noted in Moovr PH’s Rider Agreement.
YOUR AGREEMENT TO THESE TERMS AND CONDITIONS

I certify that I am 18 years of age or older, and I have read, understood, and agreed to the above Terms and Conditions.